Privacy Policy

Welcome to Desice ("we", "us", "our"). We value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect information about you when you use our website https://www.desice.io and our services (the "Service"). By using our Service, you agree to the terms of this Privacy Policy.

1. Data Controller

For the purposes of the GDPR, the data controller is:

2. Personal Data We Collect

We only collect personal data necessary to provide and operate our Service. This may include:

• Contact information: name and email when you create an account or contact us.
• Billing information: processed via Stripe. We do not store full payment card data.
• Technical information: IP address and browser type for basic security and functionality (not used for tracking or analytics).

We do not use cookies or tracking technologies for analytics, advertising, or behavioural profiling.

3. How We Use Your Data

• Provide, maintain, and improve our Service.
• Process payments and manage billing (via Stripe).
• Communicate with you about your account or support requests.
• Comply with legal obligations such as tax and accounting requirements.

4. Legal Bases for Processing

Under the GDPR, we rely on the following legal bases:

• Performance of a contract: to deliver the services you request and process payments.
• Legal obligation: to maintain accounting and tax records.
• Legitimate interests: to maintain and improve security and functionality.

5. Payment Processing via Stripe

We use Stripe to handle all payment transactions securely. When you make a payment, your payment details are processed directly by Stripe — we do not store or have access to your full payment information. Stripe acts as a separate data controller for payment processing.

Read Stripe’s Privacy Policy.

6. Data Retention

We retain personal data only as long as necessary:

• Account and billing data: retained while your account exists and as required by law.
• Communication records: kept as needed to address your requests.

7. Data Sharing & Transfers

We do not sell your personal data. We may share data with:

• Service providers who help operate the Service (e.g., Stripe, hosting) under data-processing agreements.
• Authorities when required by law.

If data is transferred outside the EEA, we implement appropriate safeguards such as Standard Contractual Clauses.

8. Your GDPR Rights

You have the right to:

• Access — obtain a copy of your personal data.
• Rectification — correct inaccurate or incomplete data.
• Erasure — request deletion of your personal data.
• Restriction — limit processing.
• Objection — object to certain processing activities.
• Data portability — receive your data in a structured, commonly used format.
• Withdraw consent — where processing is based on consent.

To exercise these rights, contact us at info@desice.io. You also have the right to lodge a complaint with your supervisory authority (in Austria: Datenschutzbehörde).

9. Data Security

We implement appropriate technical and organisational measures to protect your data. However, no method of transmission or storage is completely secure.

10. Children’s Privacy

Our Service is not intended for individuals under 16. We do not knowingly collect data from minors. If you believe we hold a child’s data, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will be available at https://www.desice.io/legal.

12. Contact Us